CONTAINER TOOL

CONTAINER TOOL

Container Tools – Driving Operational Productivity & Improving Customer Experiences

Interested in simplifying your agent’s desktop?

Dramatically drive OpEx savings & improve your customer’s experience with our Container tools. We wrap your existing systems in a new experience that enables dozens of enhancement possibilities. See below.
Ps. Our development process is designed to require the minimum amount of effort/coordination with existing applications.

Our Container Tool is a customer service platform that helps improve operational productivity & customer experience through seamless integration, process automation & activity monitoring among other key capabilities

Dramatically drive OpEx savings & improve your customer’s experience with our Container tools. We wrap your existing systems in a new experience that enables dozens of enhancement possibilities. See below.
Ps. Our development process is designed to require the minimum amount of effort/coordination with existing applications.

Features
  • Automated Login
  • Intelligent Dashboard
  • Snapshots of Customer info
Non-Integrated Toolsets –traditional integration is cost prohibitive & occurs over time

When seconds count…. swivel-chair work environments create friction that prevents your agents from focusing on your customer’s needs & lose productivity

Container Tools – Unified Dashboard with 360° View

With light integration, Container tools can organize workflows and reduce friction and provide a future roadmap with least investment necessary

  • Single Sign-On – Save Talk time for every agent every time they log into their tools, by having (1) single sign on for all tools
  • Automated Lookup – Save Talk Time on every call by automatically querying the account in all tools
  • Dashboards – elevate critical info for your agents while keeping them focused on the customer without spending time searching for that info
  • 360° View – Aggregate various databases into 1 view for a holistic 
  • One Click Automation – Easily add new capabilities that are one-click away, like Chatbots, Eligibility checks, etc
  • Guided Workflow – Integrate your guided workflow, our we can create one for you
  • Process Mapping is often combined to identify the absolute fastest possible path for work to flow, and then reverse engineer and standardize for scale to realize greater ROI
  • Usage Analysis – Identify which tools your agents spend the most time in, and then precisely drive efficiency

Save time with with our Single-Sign-on capability. Agents can sign into all their applications with one login, and we also retain the application sessions from expiring by auto refreshing/relaunching

Empower your agents to have the most relevant customer details in one simple view of the customer.

Our Intelligent Dashboard provides a snapshot of the customer's information with buttons to perform simple automations. Some views/functions are listed below. Customer information - Account details Related Services/Plans details Billing information - charges Tax information - Fees, Rates, etc Auto Pay enrollment Paperless enrollment Email / Text - Empower your agents to send SMS or email to your customers Business insights- displays relevant info of the customer's business, so your agents are more informed of their company Automated Notes - Automatically sends preset/custom notes into multiple applications with 1 click iClipboard - Advanced Clipboard functionality [copy/paste] integrated with iDashboard

Get the service