Visual IVR solutions
Our Visual IVR solutions provide callers with a “visual” experience that stays synced with your existing IVR to create an engaging journey that distinctly enhances self-service capabilities and customer experiences. At any time, callers can request a live agent for a full contextual handoff.
Visual IVR Benefits
- VIVR reduces call volumes and handling times by bringing the customer closer to your call center experiences.
- Display enhanced product visuals to promote sales over VIVR with its rich and interactive digital content
- Fast track call center automation and transform the customer’s journey as VIVR stitches together your existing digital assets to create new enriching experiences
- VIVR increases usage and ROI of your existing IVR, mobile/web, and other digital properties by deploying them into your voice channel
Our Visual IVR is easily initiated at the beginning of a call with no need for customers to install anything. Callers can engage with Visual IVR by clicking an SMS link or a push notification in cases where an app is installed.
The visually displayed IVR mirrors and extends a traditional IVR, by directing customers through the existing call-tree branches, and/or creating new self-service options without having to build additional IVR infrastructure.
Save operational cost and strengthen your authentication methods with our strategies to introduce, leverage, & integrate biometrics into your processes. We can enable a variety of authentication methods such as fingerprints, facial identification, drawing patterns, app or website credentials.