Collaboration service

Collaboration service

CALLVU COLLABORATION​

Streaming contact center

Engagement for improved security

Efficiency & CX

 

 

BACKGROUND​, COVID forces 90% of agents to work from home leading to security risks accepting sensitive personal information (SPI)​

 

Solution​ and Results

Secure remote payments & credit checks

Dynamic workflows adjust to regulations

Multi-lingual support across US and Mexico

40k agents, >300k transactions/month

Approaching 90% process completion rate

AT&T BUSINESS IMPACT​, Current CallVU performance, benefits and ROI​ below. additional benefits are,  Mitigate data risk with sensitive personal information (SPI)​, Enable thousands of agents to work remotely as needed without service disruption​, Respect customer time with a more streamlined, digital experience

USE CASE ONE, Provide a more personal agent interaction​. Then meet your rep

Build trust and loyalty with rep photo and details​

Create personal connection for high touch sale

Easily segue into other collaboration use cases

Integrate active directory, automate profile creation

 

USE CASE TWO, Share visual information on products and services​ Cobrowse Web Pages​ allow

Compare packages and plans​

Send product imagery and features​

Collaborate in customer account portal​

Build dedicated pages for customer collaboration

 

 

USE CASE THREE, Streamline CDE approval to eliminate “choke point”​. CDE APPROVAL REQUESTS​ Allow

Streamline high volume internal process in collaboration tool agents are already using​

Reduce time-to-approval to accelerate customer onboarding​

Create a central, auditable record of all CDE approvals

 

 

CALLVU COLLABORATION​, Streamline engagements with customer collaboration​

  • Streaming contact center
  • Engagement for improved security
  • Efficiency & CX

Collaboration Deployed

Protect your customers data when processing payments

In 2020 Covid forced contact center agents to work from home. Our collaboration tools prevent security risks when accepting personal information.

Solution
  • Secure remote payments & credit checks
  • Dynamic workflows adjust to regulations
  • Multi-lingual support across US and Mexico
Results
  • 40k agents, >300k transactions/month
  • 92% process completion rate
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Collaboration Impact

ROI Estimates

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  • Additional Benefits
  • Improve revenue collections through streamlined processes
  • Mitigate data risk with sensitive personal information (SPI)
  • Enabel agents to work remotely as needed without service disruption
  • Respect customer time with a simple, fast digital experience

Collaboration Use Cases

One

Provide a more personal agent interaction

Meet Your Rep
  • Build trust and loyalty with rep photo and details
  • Create personal connection for high touch sales
  • Easily segue into other collaboration use cases
  • Integrate active directory, automate profile creation
Two

Share visual information on products and services

Cobrowser Web Pages
  • Collaboration in customer account portal
  • Build dedicated pages for customer collaboration
Other Capabilities
  • Compare packages and plans
  • Send product imagery and feature
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Three

Streamline internal approvals to eliminate

Real-Time Approval Requests
  • Streamline high volume internal process in collaboration tool agents are already using
  • Reduced time-to-approval to accelerate customer onboarding
  • Create a central, auditable record of all approvals
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Collaboration Tools

Streamline engangements with customer collaboration

Cobrowse
  • Provide in-app guidance
  • Review Webpages
  • Point and highlight details
  • Live video chat
Content Share
  • Co-fill and eSign forms
  • Pesent materials
  • Share targeted offers
  • Request photos and mobile scans
Custom Workflows
  • Collaborative no-code customer “micro-apps”
  • Loan applications
  • Insurance claims
  • Onboarding
Account Services
  • Digitally Authenticate
  • Perform eKYC
  • Process secure payments
  • Manage disclosures and consent

We offer frictionless Collaboration solutions that fit every business need. From driving more engaging & interactive experiences to increasing revenue & impulse sales. We enable screensharing, contnt-sharing, & video chat.

Increase Sales/Revenue Visually immersive experiences, tailored to fit & enhance any purchase decision in that moment of truth. Compliance adherence Customer accepts Ts&Cs quickly, which can be stored for administration

Have you ever wanted your agents and customers to really look/work from the same screen or document? Well... this is it. Futureproof your call centers by enabling extensive, real time interactions between customers and agents.

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