CALLVU COLLABORATION​

Streaming contact center

Engagement for improved security

Efficiency & CX

BACKGROUND​, COVID forces 90% of agents to work from home leading to security risks accepting sensitive personal information (SPI)​

Solution​ and Results

Secure remote payments & credit checks

Dynamic workflows adjust to regulations

Multi-lingual support across US and Mexico

40k agents, >300k transactions/month

Approaching 90% process completion rate

AT&T BUSINESS IMPACT​, Current CallVU performance, benefits and ROI​ below. additional benefits are,  Mitigate data risk with sensitive personal information (SPI)​, Enable thousands of agents to work remotely as needed without service disruption​, Respect customer time with a more streamlined, digital experience

USE CASE ONE, Provide a more personal agent interaction​. Then meet your rep

Build trust and loyalty with rep photo and details​

Create personal connection for high touch sale

Easily segue into other collaboration use cases

Integrate active directory, automate profile creation

USE CASE TWO, Share visual information on products and services​ Cobrowse Web Pages​ allow

Compare packages and plans​

Send product imagery and features​

Collaborate in customer account portal​

Build dedicated pages for customer collaboration

USE CASE THREE, Streamline CDE approval to eliminate “choke point”​. CDE APPROVAL REQUESTS​ Allow

Streamline high volume internal process in collaboration tool agents are already using​

Reduce time-to-approval to accelerate customer onboarding​

Create a central, auditable record of all CDE approvals

CALLVU COLLABORATION​, Streamline engagements with customer collaboration​